05 March 2012
From April this year, Energy Saving Trust will be providing the Government’s new centralised energy saving telephone advice line with contact centre outsourcing business, Careline Services.
tadea have delivered the advice line contract since 2002 across large parts of the north, and is extremely proud of what they have achieved during their long association with the Energy Saving Trust.
Over the course of delivering the advice contract, tadea have often exceeded their targets and helped over half a million individuals to reduce energy consumption, cut fuel bills and improve their health and living conditions, whilst all the time helping to lower carbon emissions across the north of England.
By working with numerous stakeholders such as local authorities, social landlords and community groups over the past decade, tadea has helped to change the lives of many thousands of people for the better through their continuous provision of high-quality advice and support.
While this announcement marks the end of a long history in the provision of advice services with Energy Saving Trust, it will be business as usual in many respects for tadea as they are continuing to work with these local stakeholders, and building new relationships to deliver a number of exciting opportunities in the pipeline.
tadea will also continue to focus on delivering their other existing sustainability projects and services in both domestic and commercial sectors – from community advice and health services to transport advice and infrastructure projects.
Paul Jackson is tadea’s Chief Executive Officer. He says:
“We are very proud of what we have achieved during our time working alongside the Energy Saving Trust and we have thoroughly enjoyed delivering this contract.
“We wish Energy Saving Trust and the new providers the very best for the future. Through experience, we know just how important the provision of such advice is, both to the people who benefit directly from it and also for the environment as a whole. It changes lives and helps ensure a more sustainable future for our children and our grandchildren.
“Following this announcement, we feel that it is important to let people know that tadea’s aims have in no way changed – and that neither has our capacity to achieve these aims. Helping the people of this region, and working to protect our environment remain key goals for us. Thanks to the way we have expanded and invested in other sustainability services and projects over the years, we are in a very strong position from which to do this.